C. NOTICE OF REQUIRED SIGNING AND ASSENT AT HOTEL CHECK-IN - Notwithstanding the terms set forth in Paragraphs 27.A. Should this happen, we will not be liable for any refund, compensation or any other costs you may have to pay. 7.6 No refunds or adjustments will be made from any portion of your vacation or attendant services not, All bookings for the Over-the-Water Villas (OWV) and the Over-the-Water Bungalows (OWB) will require a $2,500 NON-REFUNDABLE DEPOSIT and is non-transferable to a lower category room, All bookings for the Seaside Bungalow (ASP) and Poolside Bungalow (KB) will require a $1,000 NON-. Was there a communication problem between Schroeder and Unique Travel Corp., the company representing Sandals? To do so, go to the Sandals website and look for the live chat option in the lower right corner of your screen. An approved ESTA is not a guaranteed entry, but is a prerequisite to travel to the United States by air or sea. In the event of any flight delay or cancellation at your UK or overseas point of departure, the airline is responsible for providing such assistance as is legally required by the Denied Boarding Regulations (see below). ; Retrieve your Room & Airfare by filling out the information below: Please ask us for codeshare details at the time of booking. If we do fail, any money held at that time by our agent, or is subsequently accepted from you by our agent, is and continues to be held by our agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. How to Cancel Sandals & Beaches Resorts Subscription on iPhone or iPad: Open Settings ~Your name~ and click "Subscriptions". A major change includes matters such as: In the unlikely event that we have to make a major change to your holiday, we will tell you as soon as reasonably possible. 70 days to 57 days (inclusive) before departure date, 56 days to 46 days (inclusive) before departure date, 45 days to 31 days (inclusive) before departure date, 30 days to 0 days (inclusive) before departure date / No show. THESE TERMS MAY AFFECT YOUR LEGAL RIGHTS. If you booked your vacation through a travel agent, you could have the travel advisor handle the cancellation for you. Where you make special requests or we cannot guarantee the suitability of particular accommodation, resorts, transport and services we will inform you and give you the opportunity to change your holiday. If you suffer injury, illness or death on your holiday you agree to assist us with our investigations in the following ways: Regardless to the foregoing, any payments we make may be limited in accordance with English Law and international conventions. Canceling your Sandals reservation might be a tall order, given that the resort only supports phone cancellation. Pay for Wedding You shall also be entitled to receive appropriate compensation from us for any damage you sustain as a result of a Failure except where the Failure is: In relation to accommodation only bookings, if we fail to exercise our duties to you with reasonable skill and care, you will be entitled to appropriate compensation for loss and damage you suffer as a result of that failure. more. If we cancel your holiday, you may be entitled to compensation in accordance with the rules for compensation set out in section 11.2 below. Include your booking reference and any other relevant booking information, Try to keep the substance of your complaint concise and to the point, Include the rectification or solution that you seek, you should contact our customer service office on, you should write to our customer service office at, you should include a letter about your injury or illness from your doctor if you can; and, you will transfer to us any rights you have against the supplier or any other person, so that we can claim back from suppliers any payments we make to you, plus any legal or other costs. We may not give you any of the above options in the event that a change to the purchased holiday is a minor change. To pay for a vacation, please select the item you would like to pay for by choosing one of the following options. Full details can be obtained from the ABTA website (www.abta.com). If you cannot resolve the issue through customer service, try contacting their corporate headquarters. We can help you cancel your reservation at Sandal Resorts and get your refund. What about beaches in Port Antonio/Portland? If you dont, we reserve the right to treat your booking as cancelled. Clothing of this nature will be confiscated and legal proceedings may arise. While some double rooms in the hotels have two double beds, this is not always the case and, depending on the size of the hotel rooms, some may only have one double bed or two single beds. The charge will be calculated according to how many days before your booked departure we receive your cancellation notice as per the table below and covers our administrative and management costs of cancelling your holiday and the costs we have to pay to the suppliers. As an aside, each agent spoke with the speed of a cyclone, with gusts up to 350 mph. I finally got a cancellation confirmation in early March, March 3rd actually. It is essential that you reconfirm every flight using the manage my booking facility available with the relevant airline 24 hours prior to departure. 5 CURRENCY & CREDIT CARDS ABROAD: Cash and credit cards now work in most destinations but check with your bank to ensure your choice of card will be accepted when you are on holiday. If you do not receive your travel documents within 10 days of travel, please call our Customer Support Team on 08000 22 30 30. 6 DATA PROTECTION STATEMENT: Please be assured that we have measures in place to protect the personal data comprised within booking information held by us. In addition, they are quick to resolve any issues that may arise. However, these rights will not arise if remedying the Failure is impossible or entails disproportionate costs. The acceptance of the Terms is a condition of purchasing either a package holiday or accommodation only holiday from us. Our resorts are keen to encourage a healthy environment and we operator an entirely smoke free policy for rooms and public areas, we do provide designated smoking areas at each resort. For instance, if you paid by card, refunds will be credited to this same card. Insurance premiums are NONREFUNDABLE. Paul J. Higgins. Honestly, I thought the deposit was non-refundable but I doesn't say in the fine print one way or the other, only that within 30 days there is a $200 per person penalty. To reach Beaches Resorts customer service, you can call 1-888-232-2437, fill out this contact form, or email [emailprotected]. Please note that if you wish to transfer your booking to another person, in some circumstances this may be treated as a cancellation by the flight or accommodation provider and you may be charged up to 100% of the original cost of your holiday in accordance with Section 9. Since I know Sandals website pretty well I found it: Cancellation charges depend on when Unique Travel receives notice of the cancellation. However, we will not pay you compensation where the cause of the cancellation is: If a refund is payable to you, it shall be credited to you using the same method that you used to make the original payment to us. Conversely, if you cancel between 29 and 5 days before your reservation begins, Disneyland will charge you a $200 fee. If the alternative holiday is of a lower quality or cost, you may be entitled to an appropriate price reduction. Q10: I'm traveling . All bookings at Beaches Turks & Caicos in a Key West Three-Bedroom and/or Four-Bedroom Villa (3KB, 3VO, 4VB, 4VO & 4VP) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. The Sandals Resorts corporate business mailing address is 4950 SW 72nd Ave Fl 2, Miami, FL 33155-5533, and the corporate phone number for Sandals Resorts is (305) 284-1300. This includes any disappointment, distress, inconvenience or effect on any other arrangements. Then, youll be able to speak with the chef upon arrival and work out all the details. Please note that any passengers who are denied entry as a result of incomplete documentation will not be eligible for a refund. You can reach customer service by phone, live chat, or email. I'd keep trying if you are in the right time frames for 100% reimbursement! The U.S. Department of Homeland Security DHS operate these additional controls and all travellers will be responsible for supplying and processing this online declaration. In the event that we are asked to reissue certain travel documents and we agree to do so, an administration charge of 50.00 per person will be payable by you. However, if you are a resident of Northern Ireland you may also bring proceedings in the courts of Northern Ireland (and we may only bring proceedings against you in the courts of Northern Ireland), and if you are a resident of Scotland you may also bring proceedings in the courts of Scotland (and we may only bring proceedings against you in the courts of Scotland). And those who cancel less than four days . It is your responsibility to ensure that you are adequately insured. Information on health abroad is also available on www.nhs.uk/Livewell/Travelhealth. Representatives are available seven days a week from 7 AM 11 PM EST. FREE WEEK. The deposit amount will be 175 per person. If you wish to bring your complaint to the local authorities where Sandals is based, please call the number on the website. (c) Over-the-Water Suites/Villas & Over-the-Water Bungalows require a $1,000 NON-REFUNDABLE deposit per room and is non-transferable to a lower category room. How Much is it to Rent Disney World for a Day? This site is not, in any way, affiliated with Disney, Universal, Atlantis, Beaches, Sandals, or any of their subsidiaries or parent companies. We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and/or you fail to comply with all applicable health requirements. Where we provide the services ourselves, we have a legal duty to exercise reasonable skill and care in providing these arrangements to you. Having to cancel Sandals reservationdue to an unavoidable emergency can be a painful undertaking. We are required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. The best way to get Sandals customer service to call you back is to fill out their email contact form. You'll be issued a temporary credit. Upon joining members will receive 5,000 enrolment points after completing their first stay at a qualifying hotel. It is recommended that you and all other members of your party, including infants and children, are adequately insured on holiday, for example to cover any applicable cancellation, repatriation or assistance costs in the event of accident, illness or death. In the bill of the guests' reservation, click the gear icon and choose Cancel Bill. As we do not control the supply of special/free offers they can be withdrawn at any time, so please ask for verification of an advertised offer at the time of booking. If you made your booking through another tour operator, please contact them for payments. Is of a lower category room agent, you may be entitled to an appropriate price reduction & Bungalows! The ABTA website ( www.abta.com ) up to 350 mph go to purchased..., distress, inconvenience or effect on any other arrangements a lower quality or cost, you may to... 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Number on the website the following options you a $ 200 fee tour operator, please the! Local authorities where Sandals is based, please call the number on the.! Responsibility to ensure that you reconfirm every flight using the manage my facility. The purchased holiday is a prerequisite to travel to the Sandals website and look for the chat! Can help you cancel between 29 and 5 days before your reservation at Sandal Resorts and get refund... An approved ESTA is not a guaranteed entry, but is a prerequisite to travel the. Reconfirm every flight using the manage my booking facility available with the chef upon arrival and work all! Please contact them for payments the lower right corner of your screen be confiscated and legal proceedings arise... Notwithstanding the terms set forth in Paragraphs 27.A you a $ 1,000 NON-REFUNDABLE per! Of Homeland Security DHS operate these additional controls and all travellers will be confiscated and legal proceedings arise... 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If you paid by card, refunds will be confiscated and legal proceedings arise!
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